Verified alarm system support
Alarm Repairs and Maintenance
Alarm fault diagnosis, battery replacement, keypad concerns, zone faults, detector checks and maintenance support.
SonSec repairs and maintains alarm systems where zone faults, battery warnings, communication failures or detector issues need controlled diagnosis.
Maintenance work can include panel battery checks, zone testing, keypad diagnosis, detector checks, communication-path review and upgrade advice for supported systems.
24/7 Emergency Support
Emergency calls are answered 24 hours a day. All after-hours, weekend and public holiday emergency calls are automatically transferred to our standby technician, ensuring assistance is always available when you need it.
Normal Office Hours: Monday to Friday, 08:00 – 17:00
Emergency Support: 24 Hours a Day, 7 Days a Week
Systems Supported
Suitable Applications
Service Life
Service life depends on device condition, battery health and environmental exposure.
Services Provided
Alarm installations and upgrades
Fault diagnosis and repairs
Wired and wireless systems
Remote control and keypad support
Zone troubleshooting
Battery maintenance
Armed-response integration where offered
Suitable Properties and Applications
Common Problems
Alarm system will not arm or shows a zone fault
Open zones, damaged contacts, detector faults, wiring or programming may need diagnosis.
Arrange an on-site inspection to isolate the cause.
Alarm battery low, communication failure or keypad fault
Panel battery, power supply, communicator, keypad bus or wireless signal faults may be involved.
Book a service call for controlled testing.
False alarms or damaged detectors
Detector placement, environmental movement, worn devices, pets, wiring or legacy equipment condition may contribute.
Ask SonSec to diagnose the zone before replacing the whole alarm system.
Legacy alarm needs repair or upgrade advice
Older Paradox and other supported systems may still be serviceable, but parts and upgrade paths differ by model.
Request a supported-legacy assessment for repair, maintenance or upgrade options.
Repairs and Maintenance
- Battery replacement and panel checks improve reliability.
- Zone and communication faults should be reviewed before controller replacement is recommended.
Related Knowledge Base Guides
Customer-focused guidance connected to this service area.
Why Security-System Batteries Require Periodic Replacement
A high-level maintenance guide for backup batteries in gate motors, alarm panels, electric fencing and other security systems.
Read guideFalse Alarm Patterns to Record Before Calling SonSec
A safe troubleshooting preparation guide for false alarm patterns before booking SonSec support.
Read guideQuestions to Answer When an Alarm Shows a Zone Fault
A safe troubleshooting preparation guide for alarm zone fault questions before booking SonSec support.
Read guideRelated Documentation and Resources
Verified product documents and official external resources are shown where available.
Manuals
Installation Manual
Paradox DCT12M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox DCT12M Installation Manual
Attribution: Official manufacturer document
Product: Paradox DCT12M
Installer Manual
Paradox EVO192 Installer Manual
Verified Paradox support manual archived locally for SonSec product support and maintenance.
Source record: Paradox EVO192 Installer Manual
Attribution: Verified distributor-hosted manufacturer document
Installer Manual
Paradox EVOHD Installer Manual
Verified Paradox support manual archived locally for SonSec product support and maintenance.
Source record: Paradox EVOHD Installer Manual
Attribution: Verified distributor-hosted manufacturer document
Installation Manual
Paradox IP150 Installation Manual
Local Paradox IP150 installation manual for supported legacy installations and service work.
Source record: Paradox IP150 Installation Manual
Attribution: Verified distributor-hosted manufacturer document
Product: Paradox IP150
User Manual
Paradox IP150 User Manual
Local Paradox IP150 user manual for supported legacy remote-access workflows.
Source record: Paradox IP150 User Manual
Attribution: Verified distributor-hosted manufacturer document
Product: Paradox IP150
Installation Manual
Paradox IP180 Installation Manual
Local Paradox IP180 installation manual for compatible current communicator installations.
Source record: Paradox IP180 Installation Manual
Attribution: Verified distributor-hosted manufacturer document
Product: Paradox IP180
Installation Manual
Paradox K38M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox K38M Installation Manual
Attribution: Official manufacturer document
Product: Paradox K38M
Installation Manual
Paradox K70M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox K70M Installation Manual
Attribution: Official manufacturer document
Product: Paradox K70M
Installation Manual
Paradox M25 / M25 LTE Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox M25 / M25 LTE Installation Manual
Attribution: Official manufacturer document
Product: Paradox M25 / M25 LTE
Installer Manual
Paradox MG/SP Series Installer Manual
Verified Paradox support manual archived locally for SonSec product support and maintenance.
Source record: Paradox MG/SP Series Installer Manual
Attribution: Verified distributor-hosted manufacturer document
Installation Manual
Paradox PMD85M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox PMD85M Installation Manual
Attribution: Official manufacturer document
Product: Paradox PMD85M
Installation Manual
Paradox RPT5M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox RPT5M Installation Manual
Attribution: Official manufacturer document
Product: Paradox RPT5M
Installation Manual
Paradox RTX3 Manual
Verified Paradox support manual archived locally for SonSec product support and maintenance.
Source record: Paradox RTX3 Manual
Attribution: Verified distributor-hosted manufacturer document
Installation Manual
Paradox SR230M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox SR230M Installation Manual
Attribution: Official manufacturer document
Product: Paradox SR230M
Installation Manual
Paradox ZX10M Installation Manual
Official Paradox manufacturer document linked from the verified Paradox product page.
Source record: Paradox ZX10M Installation Manual
Attribution: Official manufacturer document
Product: Paradox ZX10M
Why Choose SonSec
- Alarm support is delivered as installation, repair and maintenance work.
Service Areas
View complete coverageSon Security Systems is based in Germiston and services these verified Gauteng areas. These areas are service coverage, not separate branch offices.
FAQs
Can SonSec work on wired and wireless alarms?
Yes, where the system and site conditions support that scope of work.