Verified alarm system support
Emergency Security Repairs
Urgent security repair support for important faults, subject to availability, site access and safe working conditions.
SonSec helps customers triage urgent security faults and arrange repair support where the scope, availability and safe access allow it.
Emergency support may involve gate motor failures, alarm faults, CCTV outages, electric-fence issues, access-control problems or intercom faults. No response time is guaranteed from theme content.
24/7 Emergency Support
Emergency calls are answered 24 hours a day. All after-hours, weekend and public holiday emergency calls are automatically transferred to our standby technician, ensuring assistance is always available when you need it.
Normal Office Hours: Monday to Friday, 08:00 – 17:00
Emergency Support: 24 Hours a Day, 7 Days a Week
Systems Supported
Suitable Applications
Service Life
Service life depends on device condition, battery health and environmental exposure.
Services Provided
Alarm installations and upgrades
Fault diagnosis and repairs
Wired and wireless systems
Remote control and keypad support
Zone troubleshooting
Battery maintenance
Armed-response integration where offered
Suitable Properties and Applications
Common Problems
Alarm system will not arm or shows a zone fault
Open zones, damaged contacts, detector faults, wiring or programming may need diagnosis.
Arrange an on-site inspection to isolate the cause.
Alarm battery low, communication failure or keypad fault
Panel battery, power supply, communicator, keypad bus or wireless signal faults may be involved.
Book a service call for controlled testing.
False alarms or damaged detectors
Detector placement, environmental movement, worn devices, pets, wiring or legacy equipment condition may contribute.
Ask SonSec to diagnose the zone before replacing the whole alarm system.
Legacy alarm needs repair or upgrade advice
Older Paradox and other supported systems may still be serviceable, but parts and upgrade paths differ by model.
Request a supported-legacy assessment for repair, maintenance or upgrade options.
Repairs and Maintenance
- Battery replacement and panel checks improve reliability.
- Zone and communication faults should be reviewed before controller replacement is recommended.
Related Knowledge Base Guides
Customer-focused guidance connected to this service area.
How Planned Maintenance Reduces Security-System Failures
Why periodic checks can reduce avoidable faults across gate automation, CCTV, alarms, electric fencing, access control and intercoms.
Read guideWhat Information to Provide When Booking a Security Repair
A quick guide to the details that help SonSec triage gate motor, CCTV, alarm, electric fence, access-control and intercom faults.
Read guideWhat to Check Before Booking a Gate Motor That Will Not Open
A safe troubleshooting preparation guide for gate motor fault preparation before booking SonSec support.
Read guideWhy Choose SonSec
- Alarm support is delivered as installation, repair and maintenance work.
Service Areas
View complete coverageSon Security Systems is based in Germiston and services these verified Gauteng areas. These areas are service coverage, not separate branch offices.
FAQs
Can SonSec work on wired and wireless alarms?
Yes, where the system and site conditions support that scope of work.